Hotel Service Charge
At MSC Cruises, exceptional guest service is our top priority. During an MSC Cruises holiday our guests meet staff throughout the ship who provide them with excellent service, supported by just as many crew members who work just as hard behind the scenes.
To ensure a seamless and enjoyable experience for every guest starting on 1 April 2021 - for all new reservations on Winter 2021-22 departures and onwards - Hotel Service Charge is mandatory as an integrated part of the total price.
It does not apply to children under 2 years of age old at the time of the cruise departure date and the rates are per person per day.
Please find below the new Hotel Service Charge rates valid:
- From July 2nd, 2024 onwards, for cruises sailing to China, Japan, Republic of Korea, Caribbean and North America and for guests 2 years old above; guests with existing bookings confirmed before July 2nd, 2024, will not be impacted by this change.
- From July 2nd, 2024 onwards, for cruises sailing to South America, South Africa and Grand Voyages ; guests with existing bookings confirmed before July 2nd , 2024, will not be impacted by this change.
- From July 2nd, 2024 onwards, for MSC Yacht Club guests; guests with existing bookings confirmed before July 2nd , 2024, will not be impacted by this change.
- From March 2nd, 2026 onwards, additional changes will apply to cruises sailing to South America and South Africa; guests with existing bookings confirmed before March 2nd, 2026, will not be impacted by these changes.
Hotel Service Charge valid for all new bookings from March 2nd 2026 onwards
Mediterranean, Canary Islands, Northern Europe, Antilles, Dubai, Abu Dhabi & Qatar, MSC World Cruise, Egypt Cruises | |||||
| Mediterranean, Canary Islands, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt, MSC World Cruise | MSC YACHT CLUB, Mediterranean, Canary Islands, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt | MSC YACHT CLUB MSC World Cruise | |||
Adults (12 years old and over) | € 12 per night | Adults (12 years old and over) | € 16 per night | Adults (12 years old and over) | € 16 per night |
Child (Between 2 and 11 years old) | € 6 per night | Child (Between 2 and 11 years old) | € 8 per night | Child (Between 2 and 11 years old) | € 8 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied | Child (Less than 2 years old) | No Service charge applied |
South Africa Cruises | |||
| South Africa Cruises | MSC YACHT CLUB South Africa Cruises | ||
Adults (12 years old and over) | US $ 17 per night | Adults (12 years old and over) | US $ 21 per night |
Child (Between 2 and 11 years old) | US $ 9 per night | Child (Between 2 and 11 years old) | US $ 11 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied |
South America Cruises | |||
| South America | MSC YACHT CLUB South America | ||
Adults (12 years old and over) | US $ 19 per night | Adults (12 years old and over) | US $ 23 per night |
Child (Between 2 and 11 years old) | US $ 13 per night | Child (Between 2 and 11 years old) | US $ 16 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied |
Caribbean, Bermuda, Canada & New England Cruises | |||
| Caribbean, Bermuda, Canada, New England and Alaska | MSC YACHT CLUB Caribbean, Bermuda, Canada, New England and Alaska | ||
Adults (2 years old and over) | US $ 16 per night | Adults (16 years old and over) | US $ 20 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied |
Asia (China, Japan and Republic of Korea) | |||
| Asia | MSC YACHT CLUB Asia | ||
Adults (2 years old and over) | US $ 18 per night | Adults (2 years old and over) | US $ 21 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied |
MSC Grand Voyages | |||
| MSC Grand Voyages to/from Dubai, Emirates & Oman, Antilles, Far East and to South Africa, Caribbean and South America | MSC YACHT CLUB MSC Grand Voyages to/from Dubai, Emirates & Oman, Antilles, Far East and to South Africa, Caribbean and South America | ||
Adults (12 years old and over) | € 12 per night | Adults (12 years old and over) | € 16 per night |
Child (Between 2 and 11 years old) | € 6 per night | Child (Between 2 and 11 years old) | € 8 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied |
| MSC Grand Voyages from South Africa, South America, Caribbean and Alaska (Panama canal included): | MSC YACHT CLUB MSC Grand Voyages from South Africa, South America, Caribbean and Alaska (Panama canal included) | ||
Adults (12 years old and over) | US $ 16 per night | Adults (12 years old and over) | US $ 20 per night |
Child (Between 2 and 11 years old) | US $ 8 per night | Child (Between 2 and 11 years old) | US $ 10 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied |
Hotel Service Charge valid for all bookings from July 2nd 2024 until March 1st 2026
Mediterranean, Canary Islands, Northern Europe, Antilles, Dubai, Abu Dhabi & Qatar, MSC World Cruise, Egypt Cruises | |||||
| Mediterranean, Canary Islands, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt, MSC World Cruise | MSC YACHT CLUB, Mediterranean, Canary Islands, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt | MSC YACHT CLUB MSC World Cruise | |||
Adults (12 years old and over) | € 12 per night | Adults (12 years old and over) | € 16 per night | Adults (12 years old and over) | € 16 per night |
Child (Between 2 and 11 years old) | € 6 per night | Child (Between 2 and 11 years old) | € 8 per night | Child (Between 2 and 11 years old) | € 8 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied | Child (Less than 2 years old) | No Service charge applied |
South Africa Cruises | |||
| South Africa Cruises | MSC YACHT CLUB South Africa Cruises | ||
Adults (12 years old and over) | US $ 10 per night | Adults (12 years old and over) | US $ 14 per night |
Child (Between 2 and 11 years old) | US $ 5 per night | Child (Between 2 and 11 years old) | US $ 7 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied |
South America Cruises | |||
| South America | MSC YACHT CLUB South America | ||
Adults (12 years old and over) | US $ 16 per night | Adults (12 years old and over) | US $ 20 per night |
Child (Between 2 and 11 years old) | US $ 8 per night | Child (Between 2 and 11 years old) | US $ 10 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied |
Caribbean, Bermuda, Canada & New England Cruises | |||
| Caribbean, Bermuda, Canada, New England and Alaska | MSC YACHT CLUB Caribbean, Bermuda, Canada, New England and Alaska | ||
Adults (2 years old and over) | US $ 16 per night | Adults (16 years old and over) | US $ 20 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied |
Asia (China, Japan and Republic of Korea) | |||
| Asia | MSC YACHT CLUB Asia | ||
Adults (2 years old and over) | US $ 18 per night | Adults (2 years old and over) | US $ 21 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied |
MSC Grand Voyages | |||
| MSC Grand Voyages to/from Dubai, Emirates & Oman, Antilles, Far East and to South Africa, Caribbean and South America | MSC YACHT CLUB MSC Grand Voyages to/from Dubai, Emirates & Oman, Antilles, Far East and to South Africa, Caribbean and South America | ||
Adults (12 years old and over) | € 12 per night | Adults (12 years old and over) | € 16 per night |
Child (Between 2 and 11 years old) | € 6 per night | Child (Between 2 and 11 years old) | € 8 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied |
| MSC Grand Voyages from South Africa, South America, Caribbean and Alaska (Panama canal included): | MSC YACHT CLUB MSC Grand Voyages from South Africa, South America, Caribbean and Alaska (Panama canal included) | ||
Adults (12 years old and over) | US $ 16 per night | Adults (12 years old and over) | US $ 20 per night |
Child (Between 2 and 11 years old) | US $ 8 per night | Child (Between 2 and 11 years old) | US $ 10 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied |
Hotel Service Charge valid for all new bookings from October 19th October 2023 for cruises sailing to China, Japan and Korea from 12th of March 2024 onwards
Mediterranean, Canary Islands, Northern Europe, Antilles, Dubai, Abu Dhabi & Qatar, MSC World Cruise, Egypt, Red Sea & Saudi Arabia Cruises | |||||
| Mediterranean, Canary Islands, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia | MSC Grand Voyage to/from Dubai, Abu Dhabi & Qatar; Antilles, Egypt, Red Sea & Saudi Arabia | MSC World Cruise | |||
Adults (12 years old and over) | € 12 per night | Adults (12 years old and over) | € 12 per night | Adults (12 years old and over) | € 12 per night |
Child (Between 2 and 11 years old) | € 6 per night | Child (Between 2 and 11 years old) | € 6 per night | Child (Between 2 and 11 years old) | € 6 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied | Child (Less than 2 years old) | No Service charge applied |
South Africa Cruises | |||||
| South Africa Cruises | MSC Grand Voyages from South Africa | MSC Grand Voyages to South Africa (Southbound) | |||
Adults (12 years old and over) | US $ 10 per night | Adults (12 years old and over) | US $ 14.50 per night | Adults (12 years old and over) | € 12 per night |
Child (Between 2 and 11 years old) | US $ 5 per night | Child (Between 2 and 11 years old) | US $ 7.25 per night | Child (Between 2 and 11 years old) | € 6 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied | Child (Less than 2 years old) | No Service charge applied |
South America Cruises | |||||
| South America | MSC Grand Voyages from South America | MSC Grand Voyages to South America (Southbound) | |||
Adults (12 years old and over) | US $ 14.5 per night | Adults (12 years old and over) | US $ 14.5 per night | Adults (12 years old and over) | € 12 per night |
Child (Between 2 and 11 years old) | US $ 7.25 per night | Child (Between 2 and 11 years old) | US $ 7.25 per night | Child (Between 2 and 11 years old) | € 6 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied | Child (Less than 2 years old) | No Service charge applied |
Caribbean, Bermuda, Canada & New England Cruises | |||||
| Caribbean, Bermuda, Canada & New England | MSC Grand Voyages from Caribbean | MSC Grand Voyages to Carribean (Southbound) | |||
Adults (12 years old and over) | US $ 16 per night | Adults (12 years old and over) | US $ 14.5 per night | Adults (12 years old and over) | € 12 per night |
Child (Between 2 and 11 years old) | US $ 8 per night | Child (Between 2 and 11 years old) | US $ 7.25 per night | Child (Between 2 and 11 years old) | € 6 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied | Child (Less than 2 years old) | No Service charge applied |
Asia (China, Japan and Republic of Korea) | |||
| Asia | MSC Grand Voyages to Asia | ||
Adults (12 years old and over) | US $ 16 per night | Adults (12 years old and over) | € 12 per night |
Child (Between 2 and 11 years old) | US $ 16 per night | Child (Between 2 and 11 years old) | € 6 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied |
Hotel Service Charge valid for all new bookings from October 2nd, 2023, onwards for cruises sailing to Caribbean and North America
Mediterranean, Northern Europe, Antilles, Dubai, Abu Dhabi & Qatar, MSC World Cruise, Egypt, Red Sea & Saudi Arabia Cruises | |||||
| Mediterranean, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia | MSC Grand Voyage to/from Dubai, Abu Dhabi & Qatar; Antilles, Egypt, Red Sea & Saudi Arabia | MSC World Cruise | |||
Adults (12 years old and over) | € 12 per night | Adults (12 years old and over) | € 12 per night | Adults (12 years old and over) | € 12 per night |
Child (Between 2 and 11 years old) | € 6 per night | Child (Between 2 and 11 years old) | € 6 per night | Child (Between 2 and 11 years old) | € 6 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied | Child (Less than 2 years old) | No Service charge applied |
South Africa Cruises | |||||
| South Africa Cruises | MSC Grand Voyages from South Africa | MSC Grand Voyages to South Africa (Southbound) | |||
Adults (12 years old and over) | US $ 10 per night | Adults (12 years old and over) | US $ 14.50 per night | Adults (12 years old and over) | € 12 per night |
Child (Between 2 and 11 years old) | US $ 5 per night | Child (Between 2 and 11 years old) | US $ 7.25 per night | Child (Between 2 and 11 years old) | € 6 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied | Child (Less than 2 years old) | No Service charge applied |
South America Cruises | |||||
| South America | MSC Grand Voyages from South America | MSC Grand Voyages to South America (Southbound) | |||
Adults (12 years old and over) | US $ 14.5 per night | Adults (12 years old and over) | US $ 14.5 per night | Adults (12 years old and over) | € 12 per night |
Child (Between 2 and 11 years old) | US $ 7.25 per night | Child (Between 2 and 11 years old) | US $ 7.25 per night | Child (Between 2 and 11 years old) | € 6 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied | Child (Less than 2 years old) | No Service charge applied |
Caribbean, Bermuda, Canada & New England Cruises | |||||
| Caribbean, Bermuda, Canada & New England | MSC Grand Voyages from Caribbean | MSC Grand Voyages to Carribean (Southbound) | |||
Adults (12 years old and over) | US $ 16 per night | Adults (12 years old and over) | US $ 14.5 per night | Adults (12 years old and over) | € 12 per night |
Child (Between 2 and 11 years old) | US $ 8 per night | Child (Between 2 and 11 years old) | US $ 7.25 per night | Child (Between 2 and 11 years old) | € 6 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied | Child (Less than 2 years old) | No Service charge applied |
Asia (China, Japan and Republic of Korea) | |||
| Asia | MSC Grand Voyages to Asia | ||
Adults (12 years old and over) | US $ 14.5 per night | Adults (12 years old and over) | € 12 per night |
Child (Between 2 and 11 years old) | US $ 14.5 per night | Child (Between 2 and 11 years old) | € 6 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied |
Hotel Service Charge valid for all bookings confirmed from December 12th 2022 up to October 1st 2023
Mediterranean, Northern Europe, Antilles, Dubai, Abu Dhabi & Qatar, MSC World Cruise, Egypt, Red Sea & Saudi Arabia Cruises | |||||
| Mediterranean, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia | MSC Grand Voyage to/from Dubai, Abu Dhabi & Qatar; Antilles, Egypt, Red Sea & Saudi Arabia | MSC World Cruise | |||
Adults (12 years old and over) | € 12 per night | Adults (12 years old and over) | € 12 per night | Adults (12 years old and over) | € 12 per night |
Child (Between 2 and 11 years old) | € 6 per night | Child (Between 2 and 11 years old) | € 6 per night | Child (Between 2 and 11 years old) | € 6 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied | Child (Less than 2 years old) | No Service charge applied |
South Africa Cruises | |||||
| South Africa Cruises | MSC Grand Voyages from South Africa | MSC Grand Voyages to South Africa (Southbound) | |||
Adults (12 years old and over) | US $ 10 per night | Adults (12 years old and over) | US $ 14.50 per night | Adults (12 years old and over) | € 12 per night |
Child (Between 2 and 11 years old) | US $ 5 per night | Child (Between 2 and 11 years old) | US $ 7.25 per night | Child (Between 2 and 11 years old) | € 6 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied | Child (Less than 2 years old) | No Service charge applied |
South America Cruises | |||||
| South America | MSC Grand Voyages from South America | MSC Grand Voyages to South America (Southbound) | |||
Adults (12 years old and over) | US $ 14.5 per night | Adults (12 years old and over) | US $ 14.5 per night | Adults (12 years old and over) | € 12 per night |
Child (Between 2 and 11 years old) | US $ 7.25 per night | Child (Between 2 and 11 years old) | US $ 7.25 per night | Child (Between 2 and 11 years old) | € 6 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied | Child (Less than 2 years old) | No Service charge applied |
Caribbean, Bermuda, Canada & New England Cruises | |||||
| Caribbean, Bermuda, Canada & New England | MSC Grand Voyages from Caribbean | MSC Grand Voyages to Carribean (Southbound) | |||
Adults (12 years old and over) | US $ 14.5 per night | Adults (12 years old and over) | US $ 14.5 per night | Adults (12 years old and over) | € 12 per night |
Child (Between 2 and 11 years old) | US $ 7.25 per night | Child (Between 2 and 11 years old) | US $ 7.25 per night | Child (Between 2 and 11 years old) | € 6 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied | Child (Less than 2 years old) | No Service charge applied |
Asia (China, Japan and Republic of Korea) | |||
| Asia | MSC Grand Voyages to Asia | ||
Adults (12 years old and over) | US $ 14.5 per night | Adults (12 years old and over) | € 12 per night |
Child (Between 2 and 11 years old) | US $ 14.5 per night | Child (Between 2 and 11 years old) | € 6 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied |
Hotel Service Charge valid for all bookings confirmed before December 12th 2022
Mediterranean, Northern Europe, Antilles, Dubai, Abu Dhabi & Qatar, MSC World Cruise, Egypt, Red Sea & Saudi Arabia Cruises | |||||
| Mediterranean, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia | MSC Grand Voyage to/from Dubai, Abu Dhabi & Qatar; Antilles, Egypt, Red Sea & Saudi Arabia | MSC World Cruise | |||
Adults (12 years old and over) | € 10 per night | Adults (12 years old and over) | € 10 per night | Adults (12 years old and over) | € 10 per night |
Child (Between 2 and 11 years old) | € 5 per night | Child (Between 2 and 11 years old) | € 5 per night | Child (Between 2 and 11 years old) | € 5 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied | Child (Less than 2 years old) | No Service charge applied |
South Africa Cruises | |||||
| South Africa Cruises | MSC Grand Voyages from South Africa | MSC Grand Voyages to South Africa (Southbound) | |||
Adults (12 years old and over) | US $ 8 per night | Adults (12 years old and over) | US $ 12.50 per night | Adults (12 years old and over) | € 10 per night |
Child (Between 2 and 11 years old) | US $ 4 per night | Child (Between 2 and 11 years old) | US $ 6.25 per night | Child (Between 2 and 11 years old) | € 5 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied | Child (Less than 2 years old) | No Service charge applied |
South America Cruises | |||||
| South America | MSC Grand Voyages from South America | MSC Grand Voyages to South America (Southbound) | |||
Adults (12 years old and over) | US $ 12.5 per night | Adults (12 years old and over) | US $ 12.5 per night | Adults (12 years old and over) | € 10 per night |
Child (Between 2 and 11 years old) | US $ 6.25 per night | Child (Between 2 and 11 years old) | US $ 6.25 per night | Child (Between 2 and 11 years old) | € 5 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied | Child (Less than 2 years old) | No Service charge applied |
Caribbean, Bermuda, Canada & New England Cruises | |||||
| Caribbean, Bermuda, Canada & New England | MSC Grand Voyages from Caribbean | MSC Grand Voyages to Carribean (Southbound) | |||
Adults (12 years old and over) | US $ 14 per night | Adults (12 years old and over) | US $ 12.5 per night | Adults (12 years old and over) | € 10 per night |
Child (Between 2 and 11 years old) | US $ 7 per night | Child (Between 2 and 11 years old) | US $ 6.25 per night | Child (Between 2 and 11 years old) | € 5 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied | Child (Less than 2 years old) | No Service charge applied |
Asia (China, Japan and Republic of Korea) | |||
| Asia | MSC Grand Voyages to Asia | ||
Adults (12 years old and over) | US $ 14.5 per night | Adults (12 years old and over) | € 10 per night |
Child (Between 2 and 11 years old) | US $ 14.5 per night | Child (Between 2 and 11 years old) | € 5 per night |
| Child(Less than 2years old) | No Service charge applied | Child(Less than 2years old) | No Service charge applied |
FAQ
Is the hotel service charge detailed in the booking confirmation?
Yes, all details related to pricing are fully detailed on the booking confirmations, including the details of the hotel service charge which is payable at the time of booking, and no longer on-board.
What happens to the hotel service charge when guests change their booking?
The hotel service charge is an integrated part of the total price which may change based on the new choice the guest will take when making the reservation of the new cruise vacation.
Can the hotel service charge be reduced or cancelled in case of complaints on board?
Hotel service charge is an integrated part of the total price and cannot be cancelled. However, once on board, if passengers claim for lack of service, they can refer to the Guest Service Team which will immediately intervene and provide a solution to the actual discomfort.
Are MSC Voyagers club members exempt from the hotel service charge?
No, hotel service charge is applicable to all guests.
Some guests have always tipped individual employees. Would that also be allowed?
Our guests benefit from the customer service from a wide range of crew members who have different roles to contribute to their enjoyment and wellbeing onboard. For this reason, MSC discourages tipping individual staff members as we believe in equal opportunities for all.
How is the hotel service charge shared with the staff?
The hotel service charge is equally distributed among all the crew members.